Returns & Exchanges
We are so honored you're trusting us with your skin.
Your happiness with your Climate-Smart® Skincare purchase is most important to us. If you're not 100% satisfied, please let us know right away so we can assist you! This includes but is not limited to free product exchanges, personalized skin consulting services or a 100% refund of your purchase. We are here for you!
Our Customer Success Specialists are here to make this process simple and hassle-free.
What products qualify?
Every product purchased from this web store at pourmoiskincare.com qualifies for returns except Face Coverings, which are non-refundable if they are purchased by themselves or in sets that contain only Face Coverings.
How long is Pour Moi's product return policy?
- Contact us via email email@example.com or call 909-243-1456 with your order information including your name and order number. We are located in California and available to assist you via email or phone from 9 am-5 pm PST, Monday-Friday (we're closed on weekends and holidays).
- Our Customer Success Specialists will respond to your email or phone message as soon as possible but no later than 3 business days. We don't outsource our customer service, we handle all inquiries ourselves to ensure world-class service.
- Carefully repack the products along with the completed return form and mail the package to the below address.
- Shipping charges for regular orders are nonrefundable.
- Shipping charges for returns are the purchaser's responsibility.
- We cannot accept empty bottles, nearly empty bottles, or bottles filled with tampered with or other creams for a refund.
- We cannot refund partial items in a gift set or kit. All items in the kit or set must be returned to obtain a refund.
- For returns of products with free gifts (such as BOGO/Buy One Get One offer), you will need to send back the free gift or discounted products as well as the item you paid to qualify for a refund.
- We are not responsible for personal damage to a product, gift set, or kit. If the item has been dropped, stolen, spilled, misused, etc., we cannot provide a refund.
Please allow 3-5 business days from our receipt of your return package for processing the return. You will receive an email once the return transaction is completed and the refund is processed.
All returns should be returned to:
Pour Moi Beauty LLC
1306 Monte Vista Ave
Upland, CA 91786
We are here to help!